Facts & Answers

Q: How do I open an account?
Please contact our Financial Services Department to assists you in opening an account. Our experienced team is available to meet at any of our Alabama locations.

Q: How do I make deposits?
Deposits can be mailed to our Lakeshore location:
INTL FCStone Financial Inc.
C/o Union State Investment Services
3437 Lorna Drive
Birmingham, Al 35216

Q: How do I take a distribution form my IRA?
An IRA Distribution Withdrawal form is available through your Account Representative. Your representative may send you this form by mail, email, or fax. It may be return via mail, email, fax or in person at any local offices. Distribution may also be setup for Direct Deposit ACH and On Demand. Please ask your representative about this option.

Q: When may I begin to take withdrawals from my IRA without penalty? When must I begin to take withdrawals from IRA?
You may begin to take withdrawals from your IRA at 59 ½ years of age without penalty. Required Minimum Distributions (RMD) must begin by April 1 of the following year after one turns 70 ½ years old. Roth IRAs do not have RMD.

Please contact your Account Representative to establish your RMD.

Q: How do I update my Beneficiary information?
A new IRA Simplifier form is required. Please contact your Account Representative for this form. This form may be sent to you by mail, email or fax. It may be returned by mail, email, fax or to any of our office locations.

Q: How do I sign up for online access?
Visit Wealth Access         Enrollment Instructions

Complete the sign up as prompted. Please contact our team if you have any questions.